Rental Terms and conditions

CGV INTUITIVE TRACE SARL - APRIL 2023

1. Acceptance of the General Terms and Conditions of Sale

These General Terms and Conditions of Sale govern the contractual relationship between:

• The company INTUITIVE TRACE SARL, with a capital of €1,147, whose registered office is at 3, Place du Raffour – 69420 Condrieu, Siret 531 697 779 000 19 RCS Lyon, Intra-Community VAT number FR 32 531 697 779 - Tel. 06 45 82 35 45
Email: reservation@aveloviarhona.com
Our offices are located at 16, chemin du camping in Condrieu. We welcome you by appointment as we are often out on assignment.
Our usual opening hours from March to October: Monday to Sunday, from 9:00 am to 12:00 pm and from 2:00 pm to 7:00 pm.

And
• The client of the company Intuitive Trace
Any request for a quote and/or reservation by the client implies acceptance of all of these General Terms and Conditions of Sale.
These General Terms and Conditions of Sale shall prevail over any other conditions appearing in any other document, unless otherwise agreed in advance, expressly and in writing.

Reservation
The services offered by Intuitive Trace are available by reservation only. Requesting a quote does not constitute a reservation.
The services we offer can be booked at our office or through the online booking system on our website www.gyropodescondrieu.fr (hereinafter the "site" or the "website"). Our services can also be booked on the websites of our partners, in particular the relevant Tourist Offices.
All reservations must be requested by the client, accompanied by payment of the deposit and/or the full amount of the reservation (depending on the requirements of the high season).
To be considered a "firm reservation," it must be confirmed by us via email. This will mean that the requested payment amount has been validated.
Whether it is paid in part or in full, the final payment must be made before the start of the service, at the latest on the day the service is delivered.

Any service not paid for within this timeframe will be considered unconfirmed by the client. For bookings made through our website, a confirmation email will be automatically sent by us to finalize the reservation.
If you do not receive the confirmation email at least 48 hours before your service date, your booking request is not confirmed, and we invite you in this case to contact us directly by telephone.
No reservations will be accepted via telephone message.
The services provided by Intuitive Trace are offered subject to the availability of transport vehicles and drivers on the day of payment of the reservation.
For any questions, please do not hesitate to contact us.

2. Services

2.0. Insurance – applicable regulations
For its various activities, the company Intuitive Trace has taken out insurance policies covering its professional liability with approved companies.

The company Intuitive Trace operates:
- A bicycle and e-scooter rental business
- A transport activity for own account.

For the provision of the services offered, Intuitive Trace reserves the right to subcontract the work to selected professionals. In the event of subcontracting, you will be informed, and we will provide you with the name of the subcontractor upon request. Intuitive Trace will remain your point of contact.
The services offered by Intuitive Trace are those listed below, to the exclusion of all other services. The client remains solely responsible for their accommodation booking and personal travel arrangements.

Luggage transport and bicycle repatriation services
The transport services (for luggage and bicycles) consist of collecting your luggage and/or equipment from the pre-arranged location and transporting it during the day to your accommodation or any other pre-arranged location. This service can be repeated daily, stage by stage, until the end of your journey, within the areas served by Intuitive Trace.
Booking at our offices or on the aforementioned website allows you to reserve the date and location for your luggage to be collected by our services, as well as the drop-off location. When booking, it is essential to specify the number of bags to be transported. Similarly, for bicycles to be transported, you must specify the desired meeting point, the type of bicycle, and its value. Depending on these criteria, we may decline to collect your equipment. We encourage you to contact us before submitting your request.
Without complete information from the client, Intuitive Trace will not be able to perform the service.
The luggage can be either a suitcase, a sports bag, or a backpack.
Luggage must weigh no more than 15 kg, be in good condition, closed, and in one piece. Any additional bags or equipment are considered extra luggage and will be charged accordingly.
In case of excess weight, Intuitive Trace will ask the customer to take the necessary steps to comply with the 15 kg limit. This may involve transporting an additional piece of luggage at the applicable rate, which was communicated to you for your first piece of luggage.
Luggage must contain only accessories and clothing; no perishable goods, currency, valuables, illicit products, animals, or explosives.
The customer agrees that their luggage will not contain any valuables (over €50), fragile items or medication.
If your luggage contains valuable or particularly fragile items, we encourage you to declare it in advance, before transport, so that the necessary arrangements can be made if required.

Your luggage must be made available to our services by 8:00 AM in the luggage storage area of your accommodation or any other designated location. It will be delivered to your accommodation before 6:00 PM. If you are not present, your luggage will be left in the luggage storage area of your accommodation or any other designated location.
The luggage to be transported must be clearly identified by means of a separate piece of paper clearly bearing the following information:
• Mention: INTUITIVE TRACE,
• Your first and last name,
• Your booking reference (the e-ticket sent with your order)
• Your mobile phone number,
• the number of bags to be transported (especially if you are in a group).
Any baggage that is not clearly identified will not be transported and the customer will remain responsible for their baggage.
Intuitive Trace is responsible for the luggage during transport. The client remains responsible for their luggage, particularly in case of theft or damage at the accommodation, pick-up or drop-off location, and especially in the luggage storage at that location (pick-up or drop-off).

Bicycle repatriation must be booked online. The e-ticket provided with your request must be attached to the bicycle for collection.
The e-ticket for returning the bicycle includes all accessories to be returned with the bicycle. Any other accessories not mentioned on the reservation must be removed.

3. Operation of the online booking system (Addock Open Systems software from the company Alliance Réseaux).

Services related to cycle touring extend along the ViaRhona, exclusively on the middle section from Vienne to Avignon.
Online booking is available for the following services: bicycle rentals, luggage transport, bicycle repatriation.

The locations served by Intuitive Trace are the following accommodation options: guesthouses, campsites, hotels, and bed and breakfasts, excluding all other locations. SNCF TER train stations on Line 5 Vienne-Avignon are also included for bicycle return.

A summary of the selected services with the corresponding price will be sent to you by email upon receipt of your request.
You will then need to make the online payment, at least 50% of the total amount of the service requested.
Registering your booking request implies acceptance of these General Terms and Conditions of Sale in their entirety. The data recorded by the aforementioned computer system constitutes proof of transactions carried out on the website between Intuitive Trace and its customers. By correctly entering your personal information, you will receive a copy of your transaction by email.
No reservation will be accepted without payment.
Upon payment, Intuitive Trace will confirm your booking with an email summarizing your reservation and payment, sent to the email address you provided. If you do not receive this confirmation email, your service is not guaranteed.

4. Prices

All our rates are available on the website and upon request for a personalized quote. Prices are expressed in Euros.
The prices shown include VAT at the rate set by the regulations in force.
The total price shown in the booking summary is the final price, unless there are any changes on the day of service: additional luggage and/or bicycle(s), excess baggage fees, or luggage requiring special handling or care. This price includes the total cost for the booked service(s) with a detailed breakdown of each service.
Intuitive Trace reserves the right to change its prices at any time, excluding prices for services already booked.

5. Means and methods of payment

The following payment methods are accepted: Cash, bank transfers, bank cards (Visa and MasterCard).
Services are payable no later than 8 calendar days before the start of the service. No service is definitively booked until payment is received. Any service request not paid for within this timeframe will be considered unconfirmed by the client and cancelled.
In the case of payment by Credit Card or bank transfer, the reservation is considered confirmed only upon acceptance of the payment or transfer and confirmation of the reservation by Intuitive Trace.
NO RESERVATIONS BY CHEQUE.
Intuitive Trace reserves the right to refuse or cancel any new booking from a customer with whom a dispute exists.

6. Cancellation terms and fees – Right of withdrawal

The customer has fourteen (14) days from the date of payment for the service to exercise their right of withdrawal, unless the service has been fully performed before the end of the withdrawal period and the customer has expressly waived their right of withdrawal prior to the service being performed. If the entire service is not performed, the customer will pay the professional an amount corresponding to the service provided up to the point of notification of their decision to withdraw.

Without prejudice to the right of withdrawal where applicable, any reservation may be cancelled by email, without justification by the customer, under the following conditions:
• At least 15 days before the service is performed: Deposit (50%) forfeited.
• Less than 15 days before the service: full payment is due.
Subject to the cancellation conditions outlined above, any refunds will be issued via the same payment method used by the customer, unless the customer agrees to a different method. The customer will provide all necessary data to Intuitive Trace.
For any refund, a fee of €15 will be deducted from the customer's account, in addition to the sums due for respecting the cancellation deadline.

Any modification to the service will incur a fee of €15. A modification to the service by Intuitive Trace to meet the client's new request cannot be considered a cancellation of the service.

7. Force majeure

Intuitive Trace shall not be held liable, or considered to have failed in its obligations, for any delay or failure to perform when the cause of the delay or failure results from a case of force majeure as defined by French case law. In addition, and for the purposes of this contract, the Provider's inability to perform due to inclement weather, strikes, roadworks, traffic congestion, and road accidents, and any events reasonably beyond Intuitive Trace's control, shall be considered cases of Force Majeure.
In the event of force majeure, Intuitive Trace will inform the client as soon as possible and will make its best efforts to fulfill its obligations, but these may be delayed or cancelled without compensation.

8. Applicable Law – Contract Language

These general terms and conditions of service are written in French. They are governed by French law. The failure of Intuitive Trace or the client to enforce any provision of these terms and conditions at any time shall not constitute a waiver of their right to enforce such provision at a later date.

9. Complaints

All complaints or questions can be sent by mail to Intuitive Trace, 16 chemin du camping, 69420 Condrieu, by phone at 06 45 82 35 45, or by email to reservation@aveloviarhona.com
10. Consumer Disputes - Mediation

In the event of a dispute between Intuitive Trace and the client, an amicable solution should be sought before any legal action.
In the event of a dispute with Intuitive Trace, the customer may use the CNPM MEDIATION CONSOMMATION mediation service free of charge.
In the absence of an agreement between the parties, the dispute may be brought before the competent court.
It is important to note that mediation is only available if the complaint has not already been examined by a judge or another mediator, and provided that an attempt has first been made to resolve the dispute directly with Intuitive Trace through a written complaint. The request for mediation must be made within 12 months of the written complaint. Mediation suspends the statute of limitations.
The customer can also consult the online dispute resolution platform at the following address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

11. Protection of personal data

The personal data collected from the client is necessary for the execution of the service and the preparation of the corresponding invoice.
The customer's personal data is collected via the website or directly from our services and may be subject to computer processing for the following purposes:
• to carry out operations relating to customer management concerning: the performance of services; invoices; accounting and in particular the management of customer accounts;
• sending our newsletter containing information about our news;
• the development of commercial statistics and/or to enable the evolution of the content of our services;
• monitoring customer relations and customer situations, conducting satisfaction surveys, managing complaints and any subsequent customer questions;
• managing requests relating to your rights regarding the processing of your personal data;
• the management of unpaid invoices and litigation;
• managing customer feedback on the services offered.
The personal information collected is necessary for processing your requests.
The recipient of the data is Intuitive Trace and its subcontractors for the performance of a service (e.g., transportation service). This subcontractor is indicated to the customer when booking the relevant service. Data retention is limited to the time necessary for the operations for which it was collected and in accordance with applicable regulations. In this regard, customer data is retained for the duration of the contractual relationship plus five (5) years, without prejudice to any legal obligations or statutes of limitations.
In accordance with regulations, you have the right to access, rectify, erase, restrict processing of, and transfer your personal data, which you can exercise by contacting the data controller:
By mail: Mr. Manager, Trace Intuitive Company, 16 Chemin du Camping, 69420 Condrieu, France. By email: reservation@aveloviarhona.com
You have the right to withdraw your consent to the processing of your data at any time.
The requirement to provide your data is purely contractual and is a prerequisite for the performance of the service. The client may object, free of charge and without providing a reason, to the processing of their personal data. This objection, as well as the failure to provide mandatory information (marked with an asterisk * in the data collection form), may, where applicable, make it impossible to process the client's requests. The data is not subject to automated decision-making, including profiling. In the event of a complaint regarding the processing of your data, you may contact the competent supervisory authority.

INTUITIVE TRACE SARL with capital of €1,147 Siret 531 697 779 000 19 – APE 4764 Z
BP 49 – 16, Chemin du Camping – 69420 CONDRIEU RCS Lyon 2011 B 02 194
Such. 06 45 82 35 45 / contact@gyropodescondrieu.fr Intracom VAT number FR 32 531 697 779

INTUITIVE TRACE SARL MOBILBOARD GENERAL TERMS AND CONDITIONS OF SALE (20/02/2020)

Mobilboard Condrieu Vallée du Rhône is the commercial brand of the company INTUITIVE TRACE SARL, an independent retailer and member of the Mobilboard International network.

CONDITIONS OF PARTICIPATION

In order to participate in the organizer's offers, the participant must meet the legal and physical criteria for the use of personal mobility devices (PMDs) offered by the organizer, and in particular those defined by the manufacturer Segway for gyropods.

Users must have valid identification. The minimum weight for using a Segway is 45 kg and the maximum weight is 118 kg. Minors must be accompanied by an adult who is also participating in the activity. Segway use is not recommended for pregnant women. Riding a Segway while intoxicated or under the influence of drugs or medication is strictly prohibited.

Before departure, the participant confirms that they meet the required conditions. Wearing a helmet is mandatory during the activity. It is provided by the organizer. The Mobilboard instructor may decide to stop a client's participation in the event of inappropriate behavior, or even to terminate the activity entirely. In the event of a violation of the rules of conduct, only the Segway rider (also applicable to bicycles) is responsible and liable for any resulting damages and their associated costs. The participant releases the organizer from all liability in the event of a dispute with a third party while riding the Segway or using the bicycle.

The organizer has taken out a civil liability insurance policy with the insurance company MMA. The organizer cannot be held responsible in the event of an accident; each participant is responsible for all damage caused to themselves or others resulting from their own fault or negligence. The organizer declines all responsibility for soiling or damage to clothing or other personal belongings. Any user of a Segway or bicycle rented from Mobilboard bears civil and criminal liability for any damage they cause directly or indirectly to persons, property, or intangible assets during their participation.

The tour may be cancelled in the event of severely adverse weather conditions or unsuitable temperatures. Participants must dress appropriately for the weather forecast. The organizer has sole discretion over whether the tour will proceed or be cancelled before departure. In the event of cancellation, participants will be offered the opportunity to participate in an equivalent event at a later date. If continuing the tour becomes difficult, the guide may shorten the route. Similarly, if there is a risk of exceeding the allotted time for any reason, the guide may shorten the route.

Reservations can be made:
- directly on the websites www.gyropodescondrieu.fr or www.gyropodescrussol.fr or www.gyropodesvienne.fr, and also through tourist websites equipped with our online booking system.
- On site at the Condrieu agency at 16 chemin du camping, using one of the payment methods accepted by the organizer
- Exceptionally by telephone provided that the reservation is validated by a remote sale (VAD) credit card payment.

Once the booking is confirmed, each participant must arrive at the designated meeting point (depending on the chosen service), 20 minutes before the scheduled departure time of the tour.
2 pages in total

GIFT CARDS

Gift cards and last-minute bookings require full payment for validation. Gift card holders must schedule their service by emailing contact@gyropodescondrieu.fr within the validity period (12 months from the date printed on the card). Gift cards are no longer valid after this period. Gift card holders must present the original Gift card to the organizer on the day of their service. Unless otherwise requested, we will send a Gift Card in an envelope along with the tickets, which will be sent immediately by email upon receipt of full payment. During the validity period only, it is possible to extend the Gift Card once for a further 12 months, at a cost of €20 (including VAT) per person.

BOOKING CONDITIONS

We will confirm your reservation in writing upon receipt of the deposit (50%) and SUBJECT TO the availability of your chosen time slot on the general schedule. Without receipt of your deposit, the practice slot and/or rented equipment will remain available to any other client. We accept no responsibility should they no longer be available at the time of your decision. The balance of the service must be paid no later than the day of your practice. We cannot accept more people than the number specified in the initial quote. If you accept our offer for a date already set by you for your event, we ask that you pay the deposit without delay, given the high volume of requests during certain periods.
Some services that can be booked online may require full payment at the time of booking.

CANCELLATION POLICY

The client will have to pay for the entire service in the following case:
- Cancellation less than 15 days before the practice date
- Lateness on the day of the service. In the absence of notification of the delay or, in the event of a delay of more than 15 minutes after the defined departure time, the session will be automatically cancelled.

For all other cases, we reserve the right to retain the deposit amount (50% of the service).

Any change or amendment to the initially agreed-upon service is subject to written approval. Should any provision of these terms and conditions be or become invalid, all other provisions of this document shall remain in full force and effect.

I have read, understand and accept the general terms and conditions of sale of the company INTUITIVE TRACE MOBILBOARD.

I also agree that Intuitive Trace may send an electronic invoice to my address after delivery of the service and receipt of full payment.
I agree that these terms and conditions will apply to my next order placed through this registered account's online booking system, as well as any other authorized purchase method, and I acknowledge that I have the opportunity to review them before placing an order. When these terms and conditions are modified, I will be explicitly asked to accept the new terms and conditions of sale.

By purchasing a service from Intuitive Trace (SIRET number 531 697 779 000 19), I declare that I accept the rules and safety instructions for the activities I choose to participate in. I agree to abide by them throughout the service.